Our Puppy Guarantee
We offer a variety of guarantees for your new best friend.
When you buy a puppy from Puppies Today our relationship does not end with the delivery of your healthy puppy.
While we do our absolute best to raise 100% healthy puppies the fact is that puppies are living creatures just like us and sometimes we can get ill. However, we take preventative measures to minimize common ailments in puppies. A puppy’s health depends on many factors such as diet, exercise, environment, genetics and many other factors, but if something goes wrong we guarantee to try to make it right.
We may never be able to guarantee that nothing will happen to a puppy but we will always continue to strive and guarantee that we are doing our best to get you the puppy of your dreams happy and healthy. Our puppies are from professional hobby and licensed breeders and we’ve set strict requirements for our breeders.
Our breeders are required to have their puppies’ health checked by a licensed veterinarian, have all puppies with up to date vaccinations and proper deworming.
Additionally we ask new puppy owners to take your new puppy to the vet within 3 days after receiving their puppy to ensure your puppy is healthy.
Benefits & Assistance
We offer a 15 day viral guarantee and a one year genetic heath guarantee with medical vet bills paid. We also offer a 12 year lifetime guarantee! Look for these health options at checkout.
12 Year Lifetime Guarantee
In the unforeseen event where a puppy passes away due to a genetic or hereditary disorder, you are entitled to a 100% credit the first year.
Years two to twelve are entitled to a 50% credit towards the purchase price of a new puppy.
The cause of death will need to be certified by a licensed pathologist.=
What You Are Required To Do
There is no better feeling than to deliver a cute furry bundle of joy to our customers. We want to keep you and your puppy happy by asking you to take a few precautionary measures to ensure your puppy is healthy and will live a long happy life.
Here’s what you should do:
- Take your puppy to the vet within 3 business days.
- After the exam make sure to keep and maintain a copy of the exam or medical record. Not taking your puppy to the vet within 3 days after receiving your puppy may void the guarantee. We understand life happens and sometimes vet appointments are not sooner than 3 days. If this is the case all we ask is that you communicate with us so we can update your puppies information in our system. The exam must be done by a licensed vet.
- The puppy will come with up-to-date shots, so make sure you do not give an additional vaccine to your puppy within the first ten days unless otherwise instructed by your vet.
- You will need to keep proof of the healthcare and maintenance of your puppy, which would include vaccinations and exams so please keep these in your personal files.
- The puppy will arrive with appropriate shots and deworming.
It is the new owners responsibility to continue proper deworming and to take you puppy for monthly exams up to the age of 16 weeks or more as recommended by the vet.
The Exceptions To The Lifetime Guarantee
- We will not guarantee the personality of the puppy, any conformation, the size and weight, the color, the markings or the breeding ability of the pup.
- Heart murmurs grades 1 or 2 pose no threat to your puppy and are not covered under this guarantee. These grades of murmurs are usually transient as you puppy is still a baby and its entire organism is still developing.We do cover hip dysplasia for one year.
- If you cannot show proof of your puppy’s regular veterinary care and or timely vaccinations this will void the guarantee.
- This guarantee will not cover spaying or neutering or undescended testes.
- This 12 year guarantee is a credit towards the purchase of another puppy
15 Day Viral &
One Year Medical Bills Guarantee
Our 15 day and one year guarantee offers a reimbursement for vet bills if they are incurred for common puppy ailments such as respiratory illnesses and common puppy parasites when reported within 15 days.
This guarantee also covers vet bill costs for up to 1 year on genetic health defects such as hip dysplasia, patella issues, heart, lung, kidney, and other genetic defects. Although major ailments in our puppies are uncommon a reimbursement will be paid with a valid claim.